How Dell is transforming team member experience

Pat Quigley is vice president for Team Member Experience at Dell Technologies. Under his leadership the Team Member Experience function has reduced End User incident resolution time by 80% and developed a Standard Client catalog based on user/work persona profiles, reducing new client provisioning time from 16 days to 2 days and reducing the average client cost by 10%.

His team are now rolling out Dell Technologies Unified Workspace to deliver a modern user experience to Dell Technologies team members.

 

 

 

About the Author

David Angwin

David Angwin, Marketing Director, Dell Technologies. David is a leading spokesperson on end-user computing technologies including cloud, mobility and virtualization. Through roles for software, hardware and services companies he has focused on technology solutions for workforce transformation across global markets. Building on his technical background, he has lead global product management and marketing teams and has always looked for how technology can enable business, social and environmental benefits.

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